Shipping policy
Shipping Policy (UK Mainland Only)
Serendipity Woodcraft
At Serendipity Woodcraft, each piece is carefully crafted and prepared with attention to detail. We are proud to offer shipping within the UK mainland only.
Processing Time
As many of our items are handcrafted, please allow 5-8 business days (excluding weekends and bank holidays) for your order to be carefully prepared and dispatched. You will receive a confirmation email once your order is on its way.
Shipping & Delivery
We use trusted courier services to ensure your order arrives safely and in excellent condition. Delivery times may vary slightly depending on your location, but most orders arrive within a few business days after dispatch.
Tracking Information
For your peace of mind, a tracking number will be provided once your order has been confirmed and dispatched, so you can follow its journey to your door.
Shipping Restrictions
We currently ship to the UK mainland only. This excludes Northern Ireland, the Scottish Highlands & Islands, the Channel Islands, and international destinations.
Delays
While we always aim to meet our delivery timeframes, occasional delays may occur due to factors beyond our control, such as courier disruptions or seasonal demand. We appreciate your understanding and patience.
Returns & Exchanges
We take great pride in the quality of our craftsmanship and hope you love your purchase. However, if you are not completely satisfied, you may request a return within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in their original packaging
As each piece is carefully made, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
To arrange a return, please contact us with your order details.
Damaged or Faulty Items
In the unlikely event that your item arrives damaged or develops a fault, please contact us within 48 hours of delivery. Kindly include your order number and clear photographs of the issue.
We will review this promptly and ensure a fair resolution, whether that be a replacement, repair, or refund—handled with the same care we put into crafting your piece.